Chatbot applications refer to software programs or AI-powered virtual agents designed to interact with users in a conversational manner, usually through a messaging interface. These chatbots can be integrated into various platforms and applications to provide automated customer support, answer user queries, offer recommendations, and perform specific tasks based on predefined rules or AI algorithms.
Chatbots can be rule-based, following predefined scripts and decision trees, or powered by artificial intelligence and natural language processing, allowing them to understand and respond to user input more dynamically. Two Media Tech have developed chatbots for various finance companies. A lots of APIs have to be integrated to conduct lots of task and minimize the involvement of human interaction.